Frequently Asked Questions (FAQ's)

FAQ

Getting Started

Is this a pay game or is this site just for fun?
You will receive $30 to try our bingo and slots. Should you wish to continue playing once your balance has reached zero, you would need to make a deposit.
How much does it cost per card?
The card prices vary from 1c, 5c, 10c, 25c, 50c and $1.
How do I get started?
All you have to do is download the game software and register with us!

If you are unsure how to download - click here for download instructions. These are simple to follow instructions for beginners.

Make sure you fill in your correct details when registering, so we know where to send your winnings!!!
How can I deposit credits?
We currently accept the following payment solutions:
Credit Card (Mastercard, Visa) debit cards, InstaDebit,Neteller,Skrill and Bank deposit.
Is it really safe to use a credit card on line?
Absolutely Yes! We use a secure server with modern encryption technology for all financial transactions. Your account details are stored using 128-Bit encryption behind multiple firewalls, where unauthorized access is prohibited. Your credit card information always remains confidential. We process thousands of transactions daily, with zero problems to date. In fact, using your credit card at Bingo Cafe is much safer than using it at your local department store.
What is the minimum deposit I can make?
The Minimum single deposit you can make at Bingo Cafe is $20. For every deposit that you make at Bingo Cafe we will give a percentage back on your deposit. All you need to do is make sure that your combined BB and real balance is less than $5. We will always give you something back.
When will my deposits show in my real account?
Your account will be credited immediately when you deposit at Bingo Cafe. You are able to play immediately after your deposit shows up in your real account. Should there be a delay, please allow 15 minutes for the funds to reflect in your account.

Should you not receive your credits then please contact your bank and confirm that the deposit has been approved. If the deposit has been approved then please email [email protected] for further investigation.
When will my bonus credits show in my account?
All bingo bonuses will be credited immediately to your BB balance. Should you have any problems with your credits showing up please contact our 24/7 support centre at [email protected] for further investigation.
Why can’t I change my login name?
This is to protect you. We don't want people changing their names and pretending that they are other people. It has proved embarrassing for some of our friends in the past who have been 'tricked'. Also it prevents offensive names from being used.
Will I be informed about your promotions?
We notify all our players by email of such events. We send newsletters to the e-mail address you have given in your account information at our site. If you want to receive the newsletters make sure you have written a valid e-mail address. You can also view the latest promotions by clicking here.
What is a Bingo Bonus?
The Bingo Bonus account is a separate account where all free money is credited. You can earn Bingo Bonuses in any number of ways: by opening a new account and making a deposit, by all subsequent deposits, by introducing your friends to Bingo Cafe or simply by being in chat and playing our special games that are played daily in the Bingo Room. Once your $ (real account) is equal to zero then you will be able to use the funds in your BB account to buy Bingo Cards. Once you make a deposit, any future winnings that are generated from the BB account will be credited to your real account.

• All deposits and winnings will be added to your real account.
• BB’s can only be used to buy Bingo Cards.
• Bingo bonuses can be obtained from every deposit you make, as well as table games and promotions.
• You cannot use your Bingo Bonuses to play slots.
What is a CL/CM?
CL stands for a Chat Leader and CM for Chat Master. We have a team of chat leaders that come into the rooms to keep you entertained with Bingo table games and loads of free money giveaways.
What time are the table games?
Table games are played when the CL/CM’s are in the rooms. Click here to find out when CL/CMs are in the rooms.
Is online gambling banned in my country?
It is your responsibility to ensure that your betting activity with us complies with the laws related to betting of the state or country where you are based. The service provided by this site is only available to those individuals who are residents in those countries not listed in the Prohibited Countries list.
How do I uninstall the software?
Via the START MENU go to the “Control Panel”
Select “Add or Remove Programs”
Select “BingoCafe”
Click on “Change/Remove”
Select “Automatic” and click NEXT

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Playing the Game

How do I play this game?
Please visit How To Play for detailed game instructions.
How do I personalize my Persona?
Double Click on your avatar or you can choose "Options" and choose "My Personality" You can also change your clothes by sliding the diamond shape (next to your Bingo Cafe avatar) up and down icon! Try it, its part of the fun!
I don’t like the numbers on my cards. Can I change them?
Yes you can, just click on the change cards button in the top middle section of your screen.
How is the prize money determined?
Each game's cash prize is based on the number of cards played during games. A percentage goes towards the prize for the next game and also towards the progressive jackpots. The more cards played and the more players playing bingo will increase the prize amount.
I often use the same phrases! Do I need to retype them each time?
No, you can type in common phrases and the favorite sayings to get yourself communicating faster.
You do this by clicking "options" then "my favorite sayings", once in here you type in as many phrases as you like, one below the next, and click ok.
To use them, click the down arrow to the right of your talk text-typing box and they will appear, just click on the line you want to use and press enter.
What is a speech bubble?
A speech bubble will appear above your personality when you have typed a message in the “talk bar” and hit “enter”. This is a way for you to communicate with your fellow bingo friends.
What if I get disconnected during a game?
We have a great function in place called "Server Plays On"
Should you get disconnected during a game; the server will automatically complete your game for you. You will be credited automatically if Bingo is won while you are gone!
I’ve got a problem. What do I do?
Should you require any assistance, please e-mail us at [email protected] or contact us on live help Click Here.

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Banking

How can I withdraw (cashins) money from my account?
All withdrawals of $50 or greater may be withdrawn by clicking on the 'Cashier' button in the Banking section of the site, and following the instructions given. All other withdrawals under $50 must be requested by email to [email protected]

Upon withdrawal your winnings we will be refunded to the most dominant deposit method used in the last 30 days, where possible.

Where all deposits were made with MasterCard will need to refund to either Visa Card, Neteller, InstaDebit or Skrill. Please send your registered Neteller, InstaDebit or Skrill account details to [email protected] Note that NETeller and Skrill are not available to Canadian players.

Proof of identity and address will be required in a number of situations, including the occurence of any of the following:
Where withdrawal of $1,000 or greater is made; or
Where a withdrawal is not made to your most recent deposit method; or
Where certain deposit / withdrawal levels have been reached.

Please send us:-

A copy of the front and back of the credit card/s registered at the site
Proof of address (e.g. utility bill or card/bank statement) reflecting your name and address, and dated not older than 3 months
A copy of your ID, such as driving licence or passport
These documents can be faxed to : +44 (0) 203 031 1175 or may be scanned and emailed to [email protected]

For additional information, please see the banking section!
How long does it take to receive my winnings?
Once you make your withdrawal at the site, the withdrawal request is placed in a 48hrs pending period. After the 48hr period your withdrawal becomes available for processing and is processed on the next business day.

Withdrawals refunded to Visa Card will reflect in your bank account within 3-5 working days (excluding weekends) after processing.

Withdrawals to NETeller, InstaDebit or Skrill accounts will reflect if the respective account within 24 hours after processing.

Wire transfers take between 5-7 business days to reflect (providing all details provided are correct and there are no delays as a result of incorrect or insufficient details).
Where can I view the details of my account?
Click on the “My Account” button. A new page will open up in the background, which will contain your full account details.

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Security

What currencies do you accept?
All transactions are in US Dollars.
Are my details safe?
All customer data will be treated in a confidential manner and is for internal use only.
When will my credit card be charged?
Your credit card will be charged immediately after deposit. After deposit you will receive an email with the payment details. We recommend to print out all transaction data, the rules of the game and the payment methods and to keep them at an easily accessible place.
Which port is being used by Bingo Cafe?
Bingo Cafe's Port Number is 10068.

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FAQ

Getting Started

Playing the Game

Banking

Security

Getting Started

Playing the Game

Banking

Security

Types of Bingo

Key Games

Other Games & Info

About Bingo Cafe